RETURNS POLICY & SHIPPING INFORMATION

 

FRONTALS, BUNDLES AND WIGS:
All sales on these products are final. Due to hygiene reasons, we cannot offer refunds or exchanges on frontals, bundles, or wigs unless the item is faulty or not as described, in accordance with the Consumer Rights Act 2015. If a product is deemed faulty, you are entitled to a replacement, repair, refund, or store credit. Please email themonalabel@gmail.com with any queries or for more information.

OTHER PRODUCTS:
Lace glues and accessories may be returned or exchanged provided they have not been opened, used, or tampered with and remain in their original packaging. If the product is faulty, you are entitled to a full refund, replacement, or store credit under the Consumer Rights Act 2015.

STORE CREDIT OPTION:
In circumstances where a refund is not applicable (e.g., unwanted items outside statutory rights but still in returnable condition), we may issue store credit at our discretion to be used on future purchases. Store credit will be valid for 12 months from the date of issue.

PLEASE NOTE:

  • Orders cannot be cancelled or refunded once they have been shipped and are no longer with us.

  • Refunds, exchanges, or store credits will only be processed once returned items are received and inspected.

  • Your statutory rights under the Consumer Rights Act 2015 are not affected.

Order Processing

  • Please allow 2–3 working days for your order to be processed before dispatch.

  • Orders are processed Monday to Friday, 9am–5pm (excluding UK Bank Holidays).

  • You will receive a confirmation email with tracking details once your order has been shipped.

Delivery Timeframes

UK Orders:

  • Standard delivery usually takes 2–4 working days from dispatch.

International Orders:

  • Delivery usually takes 5–7 working days from dispatch.

  • Please note, international delivery times may vary depending on customs clearance and local postal services.

Additional Information

  • Delivery times are estimates and may occasionally be subject to delays beyond our control (e.g., courier delays, customs, or peak seasons).

  • We always recommend tracking your parcel via the link provided in your shipping confirmation email.

  • If your order does not arrive within the expected timeframe, please contact us at themonalabel@gmail.com and we will be happy to help.